The core value of our business drive is to ensure you are 100% satisfied and delighted with your purchase. So, if we fall short of this commitment and you are not satisfied with an item that you have taken delivery of, or you change your mind within the stipulated return period for an item, we are happy to assist.
For the purpose of this document, return shall be interpreted as;
An exchange of already purchased item for a refund, or for an Obejor credit for the full purchase price, or for exchange with another identical or different item within the same category. Returns could mean repairs, exchange for an upgrade or acceptance of item plus compensation with an Obejor discount voucher or similar.
Complaints After 7 Days Return Timeframe Has Past
For product complaints outside 7 days in relation to defective items, you may:
- Visit an authorized service center to obtain a warranty. If the service center is not in your location, you may choose to contact Obejor.com.ng help line.
- Contact us so we can assist in getting a resolution from the service center.
Please Note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Obejor.com.ng will not replace or issue a refund for items that fall into this category.
Items Not Eligible for Returns
Ø Products that have been altered from their original or opened by unauthorized personnel without permission.
Ø Product with tampered or missing serial Universal Product Code numbers (UPC).
Ø Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the delivery personnel.
Ø Products damaged due to misuse.
Ø Products in beauty, health and personal care category.
Ø Jewelry, innerwear, bed sheets, lingerie and socks.
|REASONS FOR RETURN||DESCRIPTION||TAGS/LABELS ATTACHED||ORIGINAL PACKAGING||COMPLETE ACCESSORIES & FREE GIFTS||NEW CONDITION||NOT DAMAGED|
|Changed mind request||Product unused, (this applies to products in fashion category only).||Yes||Yes||Yes||Yes||Yes|
|Wrong Items||Products delivered differently from what was displayed on the website, return will be authorized after validation.||Yes||Yes||Yes||Yes||Yes|
|Defective Items||Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation.||Yes||Yes||Yes||Yes||Yes|
|Damaged (in transit)||Product has visible damage; return will be authorized after validation.||Yes||Yes||Yes||Yes||Yes|
|Quality Issues||Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation.||Yes||Yes||Yes||Yes||Yes|
Requirements for Returns
Note: This document is guided by the rules and Policy of Obejor.com.ng and Governed By the Law of the Federal Republic of Nigeria.